Terms & Conditions

  • Your safety, and the safety of artists, venue teams and festival staff is our first priority. We are constantly monitoring and updating our policies in line with government guidelines and in conjunction with our partner venues.
  • In the event of the cancellation of a performance, you will be notified at the earliest possible opportunity and offered a full refund.
  • Please ensure your contact number and email address are correctly entered and up to date at time of booking. They will be used to facilitate contact tracing by the relevant authorities in the event of a confirmed case.
  • Please arrive at the time stated in your pre-show email, latecomers cannot be admitted, and refunds will not be given.
  • Recording equipment of any kind is not permitted, please switch off mobile phones on entry to the auditorium.
  • In line with current Government guidance, only ticketholders with a valid ID and a Digital COVID Certificate will be granted access to the event.
  • Patrons who cannot provide valid proof of immunity with ID and are refused entry at the venue for this reason, will not receive a refund.